Privacy Policy

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  Privacy Policy Rise and Rewild CIC

About Us

Rise and Rewild is a Community Interest Company (CIC) registered in Devon, England under registration number . Our registered office is located at:

Tourism House, Pynes Hill, Exeter, England, EX2 5WS

What We Do

We offer wellbeing walks and opportunities for connection with the arts, nature, and heritage to the general public. Our services cater to people of all ages seeking rest and support. Additionally, we provide specialist support through therapy programs and therapeutic projects and use an integrative health and wellbeing model in our OT and alternative medicine (Wild Spa) provision. We collaborate with organisations that share our values to advance nature-based practices in community and therapy work, including universities, other not-for-profits, and companies. To support our non-profit activities, we also sell merchandise such as jumpers.

Your Privacy Is Important to Us

Rise and Rewild CIC is committed to protecting your privacy and respecting your rights. This privacy notice outlines the personal data we collect, its purpose, how it is used, and protected. It also explains our legal basis for processing your data, your rights, and how to file a complaint.

We are registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is ZB375771.

Our Directors Helen Mason and Dr Tracey Guiry oversee all matters related to data protection within our organization. They can be contacted at: admin@riseandrewild.co.uk.

The Type of Data We Use

We collect and process various types of personal data, including but not limited to:

• Service      users: names, dates of birth, contact details,      health information, and records of participation in our programs.
• Customers:      names, contact details, and payment information for merchandise purchases.
• Newsletter      subscribers: names and email addresses.
• Collaborators:      contact details and relevant organisational information.
• Employees      and volunteers: names, contact details, employment      records, and payroll details.

How We Use Your Information

We use your personal information for various purposes, depending on the legal basis for processing, including:

• Providing      services you request.
• Fulfilling      our contractual obligations.
• Complying      with legal obligations.
• Seeking      feedback to improve our services.
• Managing      contracts and partnerships.
• Sending      communications, including newsletters.
• Maintaining      records of program participation.
• Processing      merchandise purchases.
• Managing      employees and volunteers.

Our Legal Basis

Our legal basis for processing your personal data may include:

• Contract:      Necessary for performing a contract with you.
• Legal      obligations: Required to comply with legal      obligations.
• Legitimate      interests: Necessary for our legitimate interests      in managing our business, balanced against your rights and interests.
• Consent: When      you have given explicit consent for us to process your data.

How We Collect Your Information

We collect information:

• Directly      from you when you sign up for our programs, purchase merchandise, or      subscribe to our newsletter.
• From      other organisations with your permission.
• Through      our website using cookies and analytics tools like Google Analytics.
• Via      email communications.

How We Keep Your Information Safe

We employ various measures to protect your data, including:

• Restricting      access to authorised personnel.
• Password      protection and encryption.
• Technical      solutions to prevent unauthorized access.
• Staff      training on data protection.
• Secure      physical storage and transfer methods.

For clients receiving Occupational therapy or therapeutic work we adhere to HCPC Code of conduct guidelines and standards of practice which can be found here:- https://www.hcpc-uk.org/standards/standards-of-conduct-performance-and-ethics/ 

For more specific information about how data is stored please refer to our GDPR and Confidentiality policies.

Who We Share Information With

We may share information with:

• Local      authorities, health, and social care organizations.
• Contractors      for IT, payroll, and other services.
• Organisations      we have contracts or partnerships with for service delivery.
• Legal      authorities when required by law.

We do not transfer data outside of the EEA or use your data for direct marketing without your consent.

How Long We Keep Your Information

We retain your personal data only as long as necessary for the relevant activity. For example, we keep records of program participation for six years to fulfil any statutory obligations.

Your Rights

You have the right to:

• Be      informed about the collection and use of your data.
• Access      your data.
• Rectify      inaccurate data.
• Request      data erasure.
• Restrict      or object to data processing.
• Data      portability.
• Lodge      a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

Requests should be directed to:

Helen Mason
helen@riseandrewild.co.uk

Registered address:
Tourism House, Pynes Hill, Exeter, England, EX2 5WS

We aim to respond promptly and within 30 days.

Changes to This Privacy Notice

We review our privacy notice every six months. This privacy notice was last updated in Aug 2024.

How to Contact Us

For any questions or concerns about our privacy policy or practices, please contact us at:

admin@riseandrewild.co.uk

Tourism House, Pynes Hill, Exeter, England, EX2 5WS